What to Do if Your GameFly Game is Lost in the Mail

Usually GameFly games will not get lost in the mail. The people who ship the games, the United States Postal Service is very reliable and games getting lost is a rare occurrence. Because GameFly ships thousands upon thousands of games a day though it does happen, so here is what to do if a game does get lost. There are places the game could get lost, on route to your residence from GameFly, or on route to GameFly after being returned.

Game is lost being sent to you:

Go to GameFly’s website and go to your GameQ. Check the ship date of the game, if it has been less than 7 days since the game has been sent wait till that 7 day period has been reached. If it has been more than 7 days go to report a shipping problem page and tell them the game has not arrived.

Game is lost being sent to GameFly:

If you have mailed the game back to GameFly but your GameQ shows that it has not been received first wait 7 days before reporting the problem. After 7 days have passed a login to the report a shipping problem page and tell them GameFly never received the returned game.

After you have reported the shipping problem through either venue the amazing GameFly customer service will take care of the rest.